Frequently Asked Questions
At Stein Arts, we understand that every idea inspires questions. For this reason, we have created this space to bring together, in a clear and accessible way, the most common enquiries about our work, processes, and services.
Are the paintings genuinely hand-painted?
Yes. Every artwork is painted entirely by hand by artists working with oil on canvas. We do not use prints, automated systems, or industrial production methods.
Do the paintings come framed?
Unless otherwise specified in the product description, artworks are supplied unframed. This helps reduce shipping costs while allowing you complete freedom to select the frame that best complements your interior.
Can I request a different size?
In most cases, yes. Many of our paintings can be produced in custom sizes, always respecting the original proportions of the artwork in order to preserve its composition and visual balance.
How are the paintings shipped?
Canvas artworks are carefully protected and packaged before being rolled and placed inside rigid tubes specifically designed for the international transport of fine art.
Can I return a painting if it is not what I expected?
Yes. We want you to enjoy your purchase with complete confidence. For this reason, we offer a money-back guarantee, allowing you to make your decision with total peace of mind.
Do you ship internationally?
Yes. We deliver our artworks to clients throughout the United States, Europe, and many international destinations through logistics processes specifically designed for the safe transportation of art.
How can I track the status of my order?
We will keep you informed throughout every stage of the process and provide all the information required to monitor your shipment.
Can I commission a custom artwork?
Yes. If you have a particular idea or an image you would like transformed into an oil painting, we invite you to contact us. We will be delighted to review your project and discuss the possibilities with you.
Which payment methods do you accept?
We accept a wide range of trusted and secure payment methods, allowing you to complete your purchase with confidence.